Services
Incident investigation
Protect Your Business
Protect Your Business with Expert Investigations That Prevent Future Incidents and Minimize Liability
When workplace incidents occur, how you respond in the critical first hours determines whether you learn from the event or repeat it. Our Incident Investigation & Root Cause Analysis service provides thorough, professional investigations that uncover the true causes of incidents, protect your business interests, and implement effective prevention strategies.
What Is Incident Investigation & Root Cause Analysis?
Incident Investigation & Root Cause Analysis is a systematic, professional process that examines workplace incidents to identify their underlying causes and develop effective prevention strategies. Our expert investigators use proven methodologies to uncover not just what happened, but why it happened, ensuring your organization learns from every incident and prevents recurrence.
Our Incident Investigation Process
1. Immediate Response Within 24 Hours
- Emergency response coordination ensuring scene safety and evidence preservation
- Rapid deployment of qualified investigators to your location
- Initial scene assessment and preliminary hazard identification
- Stakeholder notification and communication management
- Evidence preservation protocols preventing contamination or loss
- Regulatory notification support ensuring compliance with reporting requirements
2. Systematic Data Gathering and Evidence Preservation
- Comprehensive scene documentation using advanced photography and measurement techniques
- Physical evidence collection and chain of custody procedures
- Document and record gathering including policies, procedures, and training records
- Equipment and machinery examination by qualified technical experts
- Environmental condition assessment including weather, lighting, and workplace factors
- Digital evidence preservation including CCTV footage and electronic records
3. Witness Interviews and Expert Analysis
- Professional witness interviews using structured questioning techniques
- Confidential interview processes encouraging honest and complete disclosure
- Expert technical analysis of equipment, systems, and procedures
- Timeline reconstruction establishing sequence of events leading to incident
- Human factors analysis examining decision-making and behavioral influences
- Management system evaluation assessing organizational factors and controls
4. Root Cause Identification Using Proven Methodologies
- Multiple causation analysis identifying all contributing factors
- Systematic root cause methodologies including Fishbone Analysis, 5-Why Analysis, and Fault Tree Analysis
- Human error analysis distinguishing between individual and systemic failures
- Organizational factor assessment examining management systems and culture
- Barrier analysis identifying failed or missing protective measures
- Causal factor mapping showing relationships between contributing factors
Speak to an Expert
Call Us Now
Pretoria Office
Book a consultation with our team to see how we can take your business to the next level of health and safety!
Comprehensive Investigation Deliverables
Comprehensive Investigation Reports
- Executive summary with key findings and recommendations for senior management
- Detailed incident reconstruction with timeline and sequence of events
- Root cause analysis using multiple proven methodologies
- Contributing factor identification including immediate, underlying, and root causes
- Evidence documentation with photographs, diagrams, and technical analysis
- Professional report formatting suitable for regulatory, legal, and insurance purposes
Actionable Prevention Recommendations
- Specific corrective actions with implementation timelines and responsibilities
- System improvements addressing organizational and procedural gaps
- Training and competency recommendations targeting identified knowledge gaps
- Engineering controls and physical workplace modifications
- Policy and procedure updates reflecting lessons learned
- Performance monitoring systems to track implementation effectiveness
Regulatory Compliance Documentation
- Department of Employment and Labour reporting meeting all regulatory requirements
- Workers’ Compensation documentation supporting claim processes
- Occupational Health and Safety Act compliance ensuring legal obligations are met
- Industry-specific regulatory reporting for specialized sectors
- Audit trail documentation demonstrating due diligence and compliance
- Regulatory liaison support managing inspector communications and requirements
Insurance and Legal Support Documentation
- Insurance claim support with detailed evidence and analysis
- Legal defense documentation protecting against potential litigation
- Expert witness services providing professional testimony when required
- Liability assessment and risk exposure analysis
- Settlement negotiation support with technical expertise and evidence
- Litigation support services including document preparation and expert consultation
Industries We Investigate
Construction
Specialized construction incident investigations including falls, struck-by incidents, electrical accidents, and equipment-related injuries.
Manufacturing
Comprehensive manufacturing incident investigations covering machinery accidents, chemical exposures, process incidents, and workplace injuries.
Mining
Expert mining incident investigations addressing underground accidents, surface mining incidents, equipment failures, and occupational health exposures.
Logistics
Transportation incident investigations including vehicle accidents, loading/unloading injuries, and warehouse-related incidents.
Healthcare
Healthcare incident investigations addressing patient safety events, staff injuries, and medical facility-related accidents.
Our Investigation Methodology
Phase 1: Immediate Response & Scene Control
- Emergency response coordination and scene safety assessment
- Evidence preservation and initial documentation
- Stakeholder notification and communication management
- Regulatory compliance and reporting initiation
Phase 2: Comprehensive Data Collection
- Systematic evidence gathering and documentation
- Witness interviews and expert technical analysis
- Document review and system evaluation
- Timeline reconstruction and sequence analysis
Phase 3: Root Cause Analysis
- Multiple causation analysis using proven methodologies
- Contributing factor identification and relationship mapping
- Barrier analysis and system failure assessment
- Human factors and organizational analysis
Phase 4: Reporting & Recommendations
- Comprehensive report preparation and review
- Actionable recommendation development
- Stakeholder presentation and discussion
- Implementation support and follow-up planning
Why Choose Our Services?
Expert Investigators with Proven Experience
Our investigation team includes:
- Certified safety professionals
- Technical specialists in various fields
- Legal and regulatory experts
- Industry-specific knowledge
- Continuous professional development
Rapid Response & Immediate Action
- 24-hour response guarantee ensuring critical evidence preservation
- Mobile investigation units equipped with advanced documentation tools
- Immediate scene securing preventing evidence contamination
- Rapid preliminary findings for urgent decision-making
- Continuous communication keeping stakeholders informed throughout the process
Proven Methodologies & Scientific Approach
- Multiple investigation techniques ensuring comprehensive analysis
- Evidence-based conclusions supported by scientific methods
- Objective, unbiased analysis free from organizational influence
- Peer review processes ensuring quality and accuracy
- Industry best practices aligned with international standards
Measurable Prevention Results
Our clients typically experience:
- Major reduction in similar incident recurrence
- Improved safety culture through transparent investigation processes
- Enhanced risk awareness and hazard identification capabilities
- Stronger management systems addressing systemic weaknesses
- Reduced insurance costs through demonstrated risk management
Providing professional incident investigation services across South Africa with qualified investigators and proven methodologies. All investigations comply with regulatory requirements and industry best practices.
FAQ
How quickly can you respond to an incident?
We guarantee response within 24 hours of notification, with emergency response available for critical incidents. Our investigators can be on-site within hours for urgent situations requiring immediate evidence preservation.
What qualifications do your investigators have?
Our investigation team includes certified safety professionals, technical specialists, and experts with extensive investigation experience. All investigators maintain current certifications and undergo continuous professional development.
Will your investigation findings be admissible in legal proceedings?
Yes, our investigations are conducted using scientifically proven methodologies and professional standards that meet legal admissibility requirements. Our investigators can provide expert witness testimony when required.
How do you ensure objectivity in your investigations?
We maintain strict independence from organizational influence, use evidence-based analysis methods, employ peer review processes, and follow established investigation protocols to ensure objective, unbiased findings.
Can you investigate incidents that occurred some time ago?
While immediate response is preferred for evidence preservation, we can investigate historical incidents using available documentation, witness interviews, and reconstruction techniques, though some evidence may be compromised over time.
Do you provide support for insurance claims?
Yes, we provide comprehensive insurance claim support including detailed evidence documentation, technical analysis, expert opinions, and can assist with claim negotiations and settlement processes.